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Evaluate the processes involved in the processing of a lease and identify ways to improve it through the introduction of new technologies and process re-design.

Project Accomplishments

  • Fully documented all current business processes.
  • Designed new processes around enabling workflow and document management technologies.
  • Evaluated and recommended document management and workflow tools that best met the needs of the client.
  • Estimated the costs of implementation including hardware, software, and customization.

Project Synopsis

Our client needed to improve its turnaround time for processing a loan in order to better compete with other leasing firms in the marketplace. CTS worked with the client to document the current business processes and found that the current methods relied heavily on paper documents that traveled from one desk to the next resulting in the serialization of a process that lent itself to greater parallelization. In order to address this, CTS designed a revised business process that leveraged workflow and document management. This would enable the company to work in parallel and reduce the processing time of a lease by several days. Additionally, it would also allow the company to handle more volume and retain smaller leases that were being sold-off due to capacity constraints.


Windows NT; MS Exchange; Treev; PC-Docs; KeyFile; Optika; FileNet; MS SQL Server